Reference

Your Rights and Our Legal Position at c6999

This page sets out the legal terms that govern your account with c6999 — who can access the platform, what rules apply, and how your rights are protected.

Jurisdiction-Dependent AccessAccount Eligibility ConditionsbKash, Nagad, Rocket Wallet TermsData Handling CommitmentsContact for Legal Queries
c6999 Your Rights and Our Legal Position at c6999
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a transaction dispute involving bKash, Nagad, or Rocket, or you need to request a copy of your account data, our support team handles legal queries through the channels below. Responses to formal legal requests may take longer than standard account queries — we will confirm receipt and keep you updated on the process.

Live Chat Support Raise a legal account query directly through the live chat window. Agents can log formal complaints and escalate to the compliance team where needed.
Email for Formal Requests Send written legal requests — including data access or account review requests — to our support email address, which is listed in your account settings panel.
Account Help Centre For jurisdiction or eligibility questions that are not urgent, the Help Centre contains the current version of our terms and a structured form for formal submissions.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We treat your account data as an obligation, not an afterthought. From the moment you register, data collected through your account — including wallet verification steps for bKash, Nagad, or Rocket — is held under our data retention policy and is not shared with third parties outside of what is required to process your transactions or comply with applicable law.

Data Retention

Account data is retained for the period required under our legal obligations. You can request a summary of what we hold by contacting support through your verified account.

Cookie Policy

We use session and functional cookies to keep your account active and your wallet preferences saved. No cookies are used to share data with advertising networks outside the platform.

Account Security

Accounts are protected with OTP verification at login and at withdrawal. If you access the platform on a new device, a fresh OTP is sent to your registered mobile number before any session opens.

Requesting Changes

To correct, update or delete personal data tied to your account, contact our support team in writing. Wallet-linked data such as bKash or Nagad numbers can only be changed after identity re-verification.

What You Are Asking About Our Legal Terms

These are the questions we receive most often about legal eligibility, account rights, data handling, and what happens when terms are in dispute. If your question is not here, reach out through live chat or the support email in your account settings.

Access depends on your local law and which regions we can serve at the time of your registration. You are responsible for confirming that access is lawful in your location before opening an account.

Both our account terms and the individual wallet provider's terms apply. You must comply with both independently — a bKash or Nagad transaction must follow that provider's own policies alongside ours.

Contact support in writing through the email address in your account settings. Confirm your identity first via OTP — we will not release account data without verified ownership of the registered mobile number.

We will notify you via your registered contact details. You can raise a formal query through our support channel if you believe the suspension was applied in error and want it reviewed.

Raise the dispute through live chat first so we can check the transaction record. If the issue involves a bKash, Nagad, or Rocket processing error, we coordinate with the relevant wallet provider to investigate.

Yes, subject to our data retention obligations under applicable law. Submit a written deletion request through support. Wallet-linked data tied to active or recent transactions may be retained for the legally required period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.